FAQs

In-home care refers to any type of non-medical or clinical care that is provided for the client in the comfort of their own home, to assist them with activities of daily living.


Prime Care Partners provides both non medical and clinical in-home care for all West Australians. Our services include (and not limited to): meal preparation, laundry, light housekeeping, grocery shopping/errands, transportation, medication reminders, 12/24 hour live-in care, post hospital recovery, home nursing and respite care. We also provide personal care services such as bathing, grooming and hygiene, mobility assistance, transferring and positioning, toileting and incontinence support. Prime Care Partners also specialises in palliative care, end of life care, restorative care, dementia and Alzheimer's care.

Yes. Services are available for as little as one hour, up to 24 hours, 7 days a week, 365 days a year.


We strive to employ the very best support workers to become Prime Care Partners, because we only employ people we would want to care for a member of our own family. Each support worker, is an employee who is carefully screened and trained before supporting a client. Each must undergo a thorough process including stringent police clearances, and personal reference checks. All Support Workers are insured, and covered by Worker’s Compensation insurance for our clients’ peace-of-mind.

Each Prime Care Partners office is independently owned and operated. We encourage you to contact your nearest office (North or South) directly for a complete list of products, prices and services available, as well as the rates for your area. Some services are funded by the commonwealth government, where a small contribution to your care may be applicable,we also provide private services.

Yes. Prime Care Partners can provide companionship, transport or personal care services, to residents at assisted living communities and nursing facilities, who may desire additional attention or personalised care.

Yes, the local Prime Care Partners office develops an individualised and completely confidential Support Plan for each client. The purpose is to document the type of support services needed and when the client would like to initiate supports. Once the client, and/or family members, agree on the Support Plan, our team will use that information, to recommend the best Support Worker to deliver the service, establish the schedule and action communications.

Yes, support plans are reviewed with the client and family at least every six months, but it may be more frequent, based on regular reviews of the clients’ ongoing needs. The review is an important process, to ensure the client is receiving the appropriate level of care and is happy with the support worker, providing the care.

During the initial conversation and the in-home assessment, the care partner will document the services required and the clients’ preferences for a support worker match. Then, the care partner together with the client determines the best fit for them. Although, we aim to provide the same person, every time for consistency, trust and relationship building - it is not always possible. We keep our clients updated of any changes to the support worker, designated to the role.



We employ a large and dedicated team of Support Workers, so that your support service will not be interrupted if someone gets sick, or goes on holiday. If your support worker is unavailable, our care partner will arrange another person to fill in the role and will contact you in advance of the change. Our goal is to ensure that services continue, as expected. Your safety and security are a top priority.

Activities of Daily Living (ADLs) include the basic tasks essential for day-to-day functioning, such as bathing, dressing, grooming, eating, mobility and toileting. Many people who require help with such activities are largely independent, but may require help with one or two ADLs. In some cases, intermittent help from a family member or friend may be all that is needed. However, in many cases, informal care arrangements may not be adequate.



Yes, we are fully trained and equipped to provide both in-home personal care services and nursing/clinical support for injury, or operation recovery. From liaising with the hospital discharge co-ordinator, transport home and to appointments, nursing care and general help, with meals, gardens, light housekeeping and medical reminders - our team is ready to go.

Yes, we are specialists in aged care and respite services, to ensure that you and your family members who are caring, can continue with necessary work commitments, appointments, or social outings - as needed. We encourage family caregivers, to take regular breaks and stay connected to their own community, fitness regime and social networks, wherever possible. We can also arrange overnight or weekend /live -in holiday care for your loved one, if you're taking an extended break.

Yes, Prime Care Partners can provide dedicated in-home nursing and high level clinical care via our team of Registered Nurses. We work in close consultation with your medical team, to ensure a holistic approach to care and recovery.

Yes, we are more than happy to arrange regular, or ad-hoc social outingsto assist seniors and all West Australians to stay connected with their friends and local community. Examples include: cafe visit, shopping outing, parks and gardens, or visiting a friend or family member. We offer a door-to-door service and go the extra mile to make it special, wherever we can!

Yes, we work to the highest industry standard for procedures and training around the COVID-19 pandemic, to ensure that the health and safety of our clients and staff, are not compromised in any way. The health and safety is our number one priority. All of our Support Workers are trained in PPE (personal protection equipment) and practices and follow strict social distancing and due diligence. See our COVID-19 safety section, for further information.

Yes, via our extensive network of Support Workers, we aim to respond to 24/7 care requests and overnight stay requests, as quickly as possible. We can provide live-in care and assistance, with all activities of daily living and transport requirements. The more notice, for us, the better - so we can find a perfect match to meet your needs!

Yes, absolutely! With over 200 Support Workers, Prime Care Partners is a proudly multi-lingual and cultural organisation, with our team collectively covering more than 20-30 languages. Please let us know of any specific requirements and we'll find a match, wherever possible.

Yes, all of our Support Workers undergo comprehensive and ongoing education, to further our knowledge and understanding of our highly valued and respected Indigenous culture - to enable a dedicated level of care and support delivery.

Yes, absolutely! We look forward to hearing from you and assisting to develop a personalised and effective care plan, to meet your needs and package requirements.

Yes. Prime Care Partners was recognised as a registered provider for NDIS in 2020 and works closely with our clients, family members and all key external providers, to deliver excellence and extra mile service, We look forward to being selected a a preferred provider for any West Australian who is eligible to receive funding via the NDIS program and needs our support.

Yes, we can! Our team is happy to speak to you, free of charge, to help you and your loved ones to navigate the red-tape and complexities of our aged care system. Even if you select an alternate provider, our number one goal is to ensure that you receive the best possible care, to facilitate quality of life.