Comfort Keepers Australia is now Prime Care Partners — same trusted care, new name.

Privacy Policy

Last updated: February 2026

Prime Care Partners ("we", "us", or "our") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit www.primecarepartners.com.au or contact us through it.

1. Information We Collect

We may collect personal information you voluntarily provide, such as your name, email address, phone number, and any details you share when submitting an enquiry or contact form. We may also collect non-personal information automatically through cookies and analytics tools, including your IP address, browser type, pages visited, and time spent on the site.

2. How We Use Your Information

We use the information we collect to respond to your enquiries and provide the services you've requested, to improve our website and user experience, to send relevant communications where you've given consent, and to meet any legal or regulatory obligations.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers (such as hosting and analytics platforms) who assist us in operating our website and delivering our services, subject to confidentiality agreements. We may also disclose information where required by law.

4. Cookies

Our website uses cookies to enhance your browsing experience and gather anonymous usage data via analytics tools (such as Google Analytics). You can disable cookies through your browser settings, though some features of the site may not function as intended if you do so.

5. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.

6. Data Storage & Security

Your information is stored on secure servers and we take reasonable steps to protect it from unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Under the Australian Privacy Act 1988 and the Australian Privacy Principles, you have the right to access the personal information we hold about you and to request corrections if it is inaccurate. To make a request, please contact us using the details below.

8. Contact Us

If you have any questions about this privacy policy or how we handle your personal information, please contact us at:
Prime Care Partners
www.primecarepartners.com.au

9. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

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